The camera setup seemed to go fine, but now I can’t see anything in the mobile app — it just says “offline.” Tried rebooting and reinstalling the app. Is this a known bug?
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May 13, 2025 12:34 am
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May 13, 2025 1:36 am
If the camera shows as "offline," check the Wi-Fi connection and confirm that it’s still connected to your network. You can try restarting both your router and camera to reset the connection. If this doesn’t help, uninstall and reinstall the Eufy Security app to ensure it's up to date, or check the app’s settings to see if the camera is properly linked to your account.
